Privacy Policy

Please note that we may update this policy from time to time by posting the latest version on the website, so please ensure that you refer to it periodically.

This policy describes the way we process your personal information.

Personal information
We collect personal information on submission when you request or inquire about our services.

Acceptance of this policy is required for contacting us.

Limited information
As a matter of policy, only provide limited information regarding your matter or request for assistance, enabling us to investigate for possible conflicts of interest before we accept you as a client. You will become a client only following confirmation that we accept your request for assistance.

Collected on submission
We collect your name, contact details and query/instruction information when you contact us. We may ask you to provide us with various personal information as we are required by law to verify the identity of our clients.

Purpose for collection
We may use your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us.

We may use your personal information:
to verify your identity;
to investigate for possible conflicts of interest;
to fulfil our obligations to you (for example: respond to your enquiries, send you a quote for our services, provide you with our services);
to provide you with our marketing material (including electronic communications) related to our services. You can at any time unsubscribe from receiving marketing material.

We may for marketing purposes share your contact details (collected on submission) to our marketing agency. We will obtain further consent from you prior to sharing your personal information with other service providers (for example lawyers and accountants) for the purposes of fulfilling our obligations to you. All parties we share information with are contractually bound to keep the shared information confidential and may only retain information for as long as is necessary. We make sure that they are aware of their obligations and that they take it seriously.

We may disclose personal information to third parties:
when such disclosure is necessary to protect the legitimate interests (safety, property or other rights) of Creative Diligence, the director or any other person, or where required or permitted by law;
if we are under a duty to disclose your personal information in order to comply with any legal obligation.

We take all reasonable and appropriate measures to keep your personal information secure. We back-up all your personal information on a regular basis. Our website is hosted on a secure server and uses security measures to prevent interference by intruders, but we cannot guarantee the absolute security of it.

Referencing – links to other websites
Our website contains links to other websites for referencing purposes. If you access these links, the operators of such websites may collect information from you which will be used by them in accordance with their own privacy policies, and may differ from ours. We are not responsible for their privacy practices.

We may transfer your personal information outside South Africa to a foreign country for website hosting purposes.

We will only retain your personal information for as long as is necessary to achieve the purpose for which we collected it, unless there is a lawful basis or legal requirement for us to retain your personal information for a longer period.

Updating or removing
You may choose to update or remove the personal information you have submitted to us by contacting us.

Governing law
South African law governs this Agreement.

Contact information
If you have any questions regarding our processing of your personal information in terms of this policy, please email us at

Last updated: 17 October 2018